FAQs

We find that certain questions about business travel crop up quite regularly, so we’ve listed a selection of the most commonly asked travel questions here; you may just find the answer to your own query in the list.

You can of course contact our Corporate Travel team to discuss any other questions or concerns you may have about arranging your business travel with us or to discuss anything from the FAQ list in more depth.

Yes, we can arrange anything travel related! Flights, hotels, cars, trains are standard, but we’ve even been known to book local buses & restaurants for some clients!

To be honest, as long as check-in is still open then we can book a flight! But it’s always better to provide as much notice as possible; airlines release their availability 11 months in advance.

Pretty much everything is electronic these days, which is great for the environment, so you will normally receive your confirmation by email.

Most airlines only need a passport, but we would always recommend at the very least you travel with your booking reference code which is normally 6-8 digits long.

Yes – we operate an out of hours’ service. The number you call to reach us is available 24/7 and one of the Colletts expert team is always available wherever you are in the world!

Absolutely! Whilst 9 times out of 10 we have already been alerted, we would recommend calling us straight away! This will not only help save you time but more importantly help get you to your destination quicker. The normal practice is for the airline to get everyone to join a long queue of people - with the people at the front getting the best options; not so good if you are 50+ in the queue! Call us and you will always be at the front of the Colletts queue!

‘Tripcase’, our travel app, is linked to our system and will update with any alerts with regards to your flight, meaning you will always know if your flight is cancelled or delayed before setting off to the airport. Smartphones really do make communication so much easier and we can contact you in the best way for any occasion; email, telephone, SMS, Whatsapp .... whatever suits you best. Did we mention the Postman?

Yes, we offer transfers locally and overseas. We work with a number of different suppliers all over the world

We search the whole market and we can book any airline! All of these are available through our GDS (Global Distribution System) or with the mainly low cost or smaller airlines, we are able to book online. And we have no allegiance; we simply aim for the best and most cost effective options!

Quite simply, we can save you both time and money.

Making a booking can involve a lot of looking and planning, often only to find that the price has changed or the flight is full. However, with us, we will do all the research and report back on the best and most effective options, clearly presented in an easy to read format.

We hold rates with our suppliers so you always get the very best price, which in some cases can be up to 50% off; and the knowledge and vast experience of our “travel dinosaurs” is invaluable in bringing down costs. Then, once you decide or you almost know which itinerary you will want, we can hold things for you until your trip is confirmed.

You can also charge your travel to your Colletts account; far more manageable and efficient than the hassle of having to claim your travel back through expenses..

This will depend on the airline you are flying with. Most schedules airlines allow you to check in online 24 hours prior, and most low cost airlines allow you to check in approximately 28 days before. Our team will advise when you can check in once your booking is confirmed.

We advise you check with your own GP or the nearest travel clinic as the requirements change frequently and they will have the most up to date information. Please ensure you allow sufficient time to obtain any vaccinations or boosters you may need before travel.

Depending on the nationality of the passport you are holding, you may indeed need a visa. Our team can advise you of this when you are booking.

This can usually be found on the top right hand side of the trip case confirmation or alternatively, in the left hand side box of your flight information.

Unfortunately not on scheduled airlines due to security procedures. However most Low Cost airlines would permit this for a fee plus any fare difference.

Yes, most airlines will allow you to do this for a charge. There are some airlines that offer this free of charge within the cost of your ticket but this depends on the fare level you have booked. Our team will confirm the costs of selecting your seat when booking.

This depends on the fare booked. As some fares do not include luggage, we would normally let you know if this is the case. The standard hold baggage differs from airline to airline and we would need to check this for each flight you book.

Flights

“Great Value, Creativity, Incredible Flexibility, Round the Clock Service”

Economy, Premium, Business or First class; it doesn’t really matter how you do it, air travel can blow a big hole in your corporate travel budget, and getting the best deals in this competitive sector with its complex pricing structures is a key element in any business travel solution.

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Hotels

“Adding Unbeatable Value To Your Hotel Booking Requirements – And Budget”

Take the hassle out of booking hotels for your corporate travel; simply hand the task to one of our business travel experts and we’ll find you the right hotel for your needs and the best accommodation deals to suit your travel budget.

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Rail & Eurostar

“Soothing The Nightmare That Is Rail Travel Planning”

With so many options of operator, fare and route, navigating your way around booking a business rail trip within the UK can be something of a nightmare. That’s before you start looking further afield at European or even wider International rail travel for business.

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Passport & Visa

“Tracking every step of the process?”

One of the biggest areas of concern for the business traveller is making sure they have everything they need to make their trip as smooth and successful as possible. And that includes having the necessary visas and passport.

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Car Hire

Whether you need a luxury car hire to make the right impression or simply want to hire a fuel-efficient car to get you from A to B, we have every car hire option covered through our car rental system, which compares all the rental companies at your destination to make sure we are getting the most cost effective option for the vehicle you need.

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24 Hour Service

Business travel doesn’t end at 17.30 – neither does the Colletts corporate travel personal service!

We provide a full 24-hour, 7-day service designed to help resolve problems, rearrange things, help sort an emergency and generally give you the peace of mind of knowing you are not alone, wherever in the world you happen to be.

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