Business travel doesn’t end at 17.30 – neither does the Colletts corporate travel personal service!
We provide a full 24-hour, 7-day service designed to help resolve problems, rearrange things, help sort an emergency and generally give you the peace of mind of knowing you are not alone, wherever in the world you happen to be.
The 24/7 service is provided directly by our own consultants; the same people who make your travel arrangements, know who you are, where you are and have instant access to your travel details.
Just one more example of “The Colletts Difference” that sets us apart from the competition – and gives you the best corporate travel service around.Request A Call Back
Two clients had flights cancelled due to weather in Buffalo with American Airlines on a Friday night due to travel home via Philadelphia in Business Class. American Airlines had auto-protected the passengers onto a flight through Chicago in Economy, but hadn’t informed the clients.
As we monitor our clients travel times through ‘Tripcase’ (an app for every aspect of your trip) we were able to inform the client of the flight cancellation prior to arriving at the airport and that they were now re-routed via Chicago in Economy due to Business Class being full. Although unhappy to be travelling in Economy they were just happy to be getting home. During the time in which we had informed the client, Colletts monitored the flights to see if a better option could be obtained. On arrival into Chicago Colletts had in fact managed to secure Business Class seats on the same flight at no cost to the client even though the fare levels where in fact three times higher to what they had initially paid.
Although the flights had initially been taken care of by the Airline, Colletts knowing the weather would also affect other travellers within the US, were able to closely monitor the international flight and secure two seats in Business Class for the clients. The knowledge used on this occasion meant our clients travelled on a like for like ticket to what they had purchased.
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